Anyone (Age 0-99) plus dependents are eligible to join the scheme.

For each consultation, you are required to pay for the co-payment. If you are going to receive treatment or medications outside the scope above, you have to bear the cost and settle it with the health provider.

Members can visit general medical practitioners, specialists, Chinese medicine practitioners and physiotherapists one time each per day.

These are not included.

The membership has to be continued until the membership end date, as the annual fee is non-refundable.

Family members are defined as immediate family. Immediate family refers to a person's smallest family unit, consisting of the closest relatives, such as parents, siblings, and children.

It is not insurance. You can see it as a medical discount card to give an exclusive rate for you to enjoy a medical consultation.

Please email cs@mixreward.com by the email you bought MixCare. Also, provide your ID Card, full name and phone number so we can check and follow up. Please note that you must use the same email which you used to buy MixCare at first as we would only send you a new E-medical card to the email you used when buying MixCare.

For MixCare, we don't need any proof to identify the relationship between employee and employee’s family members. However, medical service providers may check by themselves. Applicants have to bear the responsibility and consequence of providing fake information including cancellation of the MixCare membership and all the medical service provided by MixCare.